Frequently Asked Questions

Q. Which wood species is right for me?

Choosing the right species of wood flooring for you is strictly a matter of your style, budget and personal preference. Different hardwood species have different grain patterns and natural colour tones. Light woods like ash and maple generally make a room appear more open and airy. While darker hardwoods like walnut or wood with darker stains such as hickory and oak can make a room warm and cozy, or stately and refined.

Once you decide on a look, you should consider how your floors will be used. Are you a retired couple living alone, or a busy family with young children and pets? Each wood species is rated for its hardness and durability using something called a Janka scale.

The Janka scale gives a good indication of how likely a wood is to dent or show other wear. Click here to see our Hardwood Janka scale.


Q. Do wood floors scratch easily?

All flooring options will show some wear over time, but wood flooring is the only flooring option that can be repaired to make it look new again.

Most scratches in wood flooring will occur in the finish, not the wood itself. These can be repaired with a maintenance coat in which the finish on the flooring is lightly abraded and then a new coat of finish is applied. This process is much like refinishing a piece of furniture where the old furniture is lightly sanded to give the new paint something to adhere to.

For scratches that are deeper and in the wood, the flooring can be sanded and refinished. A wood flooring professional who is properly trained, and also has the proper equipment, will remove just a small amount of the flooring material to make these kinds of repairs. Then, after the scratches are removed, a new coat of finish will be applied, restoring the floor to its original luster.

Scratches on wood flooring can be prevented and minimized by placing throw rugs at all entryways from outside, putting felt pads on furniture legs, clipping pet nails, and avoiding walking on floors in athletic cleats or high heels in disrepair.


Q. How do I protect my hardwood floor from damage caused by dog claws?

Products such as dog socks and nail caps have been created to help homeowners avoid damage caused by dog claws.


Q. What is the difference between Solid Hardwood and Engineered Hardwood flooring?

Solid hardwood flooring is made from 100% hardwood.  Each board is a single solid piece of wood. It is valued for its classical and timeless beauty, authenticity and durability.   Solid hardwood flooring is suitable for installation on or above grade, and typically available in widths from 2 ¼” to 6 ¼”.

Engineered flooring is constructed with wood layers. The top layer (the “wood veneer”) is 100% natural hardwood, and below that are layers of plywood. The engineered construction creates a floor that is less likely to expand and contract when exposed to shifts in moisture, humidity and temperature. This makes engineered wood flooring a great option for wider widths and for rooms that are subject to moisture (like basements) or over concrete.

Learn more about BreezeWood Solid Hardwood & Engineered Hardwood flooring.


Q. Is there a difference between real wood flooring and laminate flooring?

Yes, laminate flooring is a totally different product type and is rarely comprised of any real wood. Laminate (or ‘plastic laminate’ as it is referred to in the industry) is typically a paper photograph of wood or stone fused onto a backer board with a clear (plastic) wear layer over the photo. The photograph that gives laminate its ‘look’ is often a repeating pattern/image that can be seen on the floor. Laminate can not be refinished which contributes to its shorter product life when compared to real wood. Laminate flooring is man made and comprised of chemicals which can pose a health threat to some individuals. There are concerns regarding the smell and off-gassing of formaldehyde and other unknown chemicals used in the manufacture of laminate flooring. Solid wood flooring made in Canada and factory finished with no VOCs (Volatile organic compounds are emitted as gases from certain solids or liquids) are a healthier alternative.  Both laminate and real wood flooring are susceptible to swelling when exposed to major spills or excessive moisture. Real wood flooring gets its ‘look’ naturally and each plank is unique just like each tree in the forest is unique. Real solid hardwood flooring can be sanded and refinished several times and has a typical rated life span of 60 or more years.


Q. What is ‘wire brushing’?

Wire brushing is a texturizing technique that gives hardwood floors a unique, multi-dimension or two-tone appearance. Aside from their beauty, these texturized floors are also practical, as they hide scratches and dirt better than smooth surface finishes.

> Wire Brushed Floors


Q. Do I really need to order more flooring than my measurements result in?

Yes. As a general rule, you should plan to order 5-10% more flooring than is needed for the installation.  Much of the material will be cut to fit the exact space, and once the boards are cut, they likely cannot be used elsewhere in the room because the end tongue or groove will have been removed. Once that happens, that board can no longer adjoin with another board, so there is some waste involved.

You may need to order slightly more or less depending on the room. For example, if you need to work around stairs, a bay window, a fireplace, and a closet, you may need to have more than 10%, but if the room is square with no interruptions, less than 10% may work. Your contractor or flooring installer is your best resource for helping you estimate the material that will be needed to complete the job, or our sales associates at BreezeWood can also help you decide how much flooring you need.

BreezeWood Floors allows up to 3 boxes (54-60 sqft) of unopened flooring to be returned, subject to a restocking fee.


Q. How long after my floors are delivered to the installation site should I wait before installing them?

Hardwood flooring needs to be delivered to the job site and allowed to acclimate for a period of time before the installation can begin. This can take several days depending on the material being used.

This is a very important part of the installation process because the wood must reach equilibrium moisture content (EMC) with the job site conditions to ensure a long-lasting, high-quality installation.


Q. What is Relative Humidity in my home and why do I need to keep it at a certain level?

Relative Humidity is a measure of how moist the air is. As a natural product, all hardwoods react to changes in moisture levels, expanding with increased moisture and contracting when moisture levels drop.  Wood flooring will perform best when your home is kept between 30% and 50% relative humidity and 18° to 24°C in temperature.  Keeping relative humidity at an appropriate level is also good practice for your health and may help prevent humidity related issues such as mould, bacteria, fungi, viruses, dust mites, etc.


Q. What do you recommend for cleaning the floor?

A Swiffer duster or the floor attachment on your vacuum will pick up surface dust. For scuff marks etc. a slightly damp cloth will usually lift these. There are also cleaners sold at hardware stores specifically for hardwood floors, but these should be used sparingly, as constant usage may produce a film on the floor. Learn more


Q. Do you sell flooring trim and accessories such as transition strips, stair nosings, etc?

Yes. BreezeWood and its affiliated company, Townsend Lumber sell unfinished trim and mouldings in a variety of species to professionally complete your flooring project. Learn more


Q. Do you sell wood stain for transition strips, stair nosing, etc?

Yes, some stains are available. Always check with the Sales Staff to see if your particular colour is available. Visit our ‘Trim & Accessories‘ page for more information and pricing. Note: Our prefinished floor stains can also be colour matched by local paint stores.


Q. Do you provide installation?

When you purchase from BreezeWood you maintain complete control over who completes your installation. We do not have installers nor do we contract out installation. However, we can provide you with contact information for reputable and experienced independent installers whom our past customers have recommended. If you desire the complete package including measuring and installation, we can provide you with contact information of BreezeWood Floors authorized dealers / contractors near you.


Q. How will I receive my order?

You have 2 choices. Free in-store pickup or we can arrange delivery (contact us for delivery charges). Order size/quantity and distance are the main delivery charge factors.


Q. How is the flooring packaged?

BreezeWood Floors solid hardwood flooring line (including the wire brushed products) are packaged in cardboard boxes which are approx. 7 feet long.  XL Rustic and Engineered Flooring are not boxed, but come in manageable bundles, typically 6′-12′ in length.

BreezeWood boxed flooring- Box Dimensions and weights:

Flooring widthSq.ft. per boxBox SizeWeight per Box
2 ¼"1985 ½" x 7 ½" x 4 ¼"52 - 57 lbs
2 ¾"1988" x 9 ½" x 3 ½"52 - 57 lbs
3 ¼"2079" x 10 ½" x 3 ½"54 - 60 lbs
4 ¼"2088" x 9 ½" x 3 ½"54 - 60 lbs
5 ¼"1887" 11 ¼" x 2 ¾"49 - 54 lbs
2 ¼" & 3 ¼" Mixed width2587 ½" x 12" 3 ½"75 lbs
2 ¼" & 4 ¼" Mixed Width1885 ½" x 7 ½" x 4 ¼"49 - 54 lbs
3 ¼" & 5 ¼" Mixed Width2088" x 9 ½" x 3 ½"54 - 60 lbs

XL Rustic comes in Manageable bundles typically 6’ – 12’ in length.  The average weight works out to be approximately 2.7 lbs/sq.ft.


Q. How much does the flooring weigh?

Our 3/4-inch solid wood flooring weighs (on average) approximately 3 pounds per square foot. For example, 500 square feet of flooring weighs approximately 1,500 pounds.


Q. How long will it take to get my flooring from date of order?

In-stock flooring can be ready to take home with you the same day you place your order. If stock isn’t immediately available, it is typically ready within 2 weeks. Custom flooring options such as XL Rustic can take 4-6 weeks from time of order so be sure to plan in advance. Our sales associates can provide you with accurate timing for your order – just ask us!


Q. Can I call in an order?

Absolutely! Simply call one of our customer reps at the showroom closest to you:
Tillsonburg — 519-688-3553
Kitchener/New Dundee — 519-696-2424
Orillia/Bass Lake — 705-326-3965


Q. What are your store hours?

View our regular store hours here:

Kitchener/New Dundee
Orillia/Bass Lake

If our regular hours are not a good fit with a customer’s schedule, after-hours appointments are available.

* Please check our Facebook page or call for store hours on Holidays

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